QR Codes

QR Codes

Create QR codes for URLs, contact cards, WiFi, and more — with optional lead capture.

What is QR Codes?

QR Codes lets you create and manage scannable codes for your brand. People can go Direct to the destination or fill in a SWAI contact form first (Lead capture). Open it at app.swai.ai/setting/qr-codes.

You use it to:

Main screens

Screen What it’s for
Settings → QR Codes (open) Your QR codes and create/edit form

Section: QR codes — Create QR codes for URLs, contact cards, WiFi networks, and more. Choose direct scanning or lead capture before redirect.

Before you start

  1. Know the destination (URL, booking link, WiFi, and so on).
  2. If you want lead capture, decide which contact lists should receive people.
  3. Sign in on the correct brand.

Tip: Lead capture shows a contact form before the destination — useful for print ads, booths, and packaging.

Quick start

  1. Open Settings → QR Codes → Create QR code (or go to app.swai.ai/setting/qr-codes).
  2. Enter a Name, choose QR type, and fill the fields for that type.
  3. Optionally enable Capture leads before action and select lists.
  4. Review Preview → Create QR code.
  5. Use Download PNG from the list when you need a file.

QR codes list

Control Label
Primary button Create QR code
Search Search QR codes…
Columns Name, Type, Scan mode, Created, Actions
Fallback name Untitled QR code
Empty No QR codes yet. Create one to get started.

Scan mode badges:

Badge Meaning
Lead capture Form first, then destination
Direct Straight to the action

Actions: Edit, Download PNG, Delete.

Create or edit

Mode Title Submit
Create Create QR code Create QR code
Edit Edit QR code Save changes

Subtitle: Choose a QR type, configure the destination, and optionally capture leads before redirecting.

Shared fields

Field Notes
Name For example Event booth QR
QR type See types below

Capture leads

Control Details
Capture leads before action Scanners see a SWAI contact form first, then continue
Help When enabled, scanners see a SWAI contact form first. After submitting, they are redirected to the configured action.
Add leads to lists (optional) Choose lists; type a new name to create one (Create list "{name}")
Placeholder Select lists or create new...

If a list cannot be created, you may see Error / Could not create list or List was not created.

Preview shows the QR before you save.

QR types and fields

Type Key fields Common checks
URL URL Valid web address required
vCard Raw vCard (optional) or First name, Last name, Email, Phone, Company, Title, Website Provide vCard text or contact fields
Calendar Calendar link Valid booking link
Email Email address, Subject, Body Valid email required
Phone Phone number Phone required
SMS Phone number, Message Phone required
Plain text Text content Text required
WiFi Network name (SSID), Password, Encryption (WPA/WPA2, WEP, None) Network name required
Custom Custom content Content required

Delete QR code

Modal Delete QR code: Are you sure you want to delete this QR code? This action cannot be undone. → Delete / Cancel.

Common warnings and troubleshooting

QR won’t create

Fix the messages on the form for the active type. Confirm new lists created successfully if you typed a new list name.

Lead capture but no contact

Confirm Capture leads before action is on and lists are selected. Check CRM for the contact and list. Dashboard Contacts alerts depend on Notifications.

Download missing

Use Download PNG from the list after the code exists.

Wrong destination after scan

Edit the QR, verify the type fields and lead capture setting, then Save changes.

Glossary

Term Meaning
Direct Scan goes straight to the action
Lead capture Contact form before the destination
Scan mode Direct vs Lead capture
SSID WiFi network name

Need more help?

  1. Note the QR type, scan mode, and any message you saw.
  2. For lead issues, include list names and approximate scan time.
  3. Contact support with the brand and QR name.

Related Help: Getting Started, CRM, Calendar, Notifications.