Request account deletion

Request account deletion

How to ask SWAI to delete your account and associated data.

Overview

Account deletion is handled by SWAI Support. You must be signed in to your brand and open a support ticket with type Account Deletion.

Do not use the floating help chat widget for deletion requests. That widget is for general product questions and issues only.

Before you start

1. Sign in at app.swai.ai on the brand whose account you want deleted.
2. Confirm you are using the email tied to that account.
3. Optionally note any brands or seats that should be closed as part of the request.

Quick start

1. Open Settings → Support (or go to app.swai.ai/setting/support).
2. Click New ticket.
3. Set Type to Account Deletion.
4. Add a short Subject (for example: Request to delete my account).
5. In Message, include:
   • The email on the account
   • The brand name (if you use more than one)
   • Anything else Support should know (for example, close all seats / cancel billing)
6. Submit the ticket and wait for a reply on the ticket thread.

From the SWAI CRM mobile app

1. Open the app and sign in.
2. On Today, tap your avatar to open the account sheet.
3. Tap Request account deletion.
4. Confirm and choose Open Support — this opens the dashboard Support page in your browser.
5. Create a ticket with type Account Deletion as above.

You can also read our Privacy Policy for how we handle personal data.

What happens next

Note: Deletion is irreversible. Export any data you need before Support processes the request.

Troubleshooting