Billings
Billings
Manage subscription, wallet, and payment for your brand from Settings.
What is Billings?
Settings → Billings is where you manage your plan, credits, and payment details. Open it at app.swai.ai/setting/billings.
You use it to:
- Review and change subscription options
- Manage wallet credits used across SWAI
- Update payment methods where available
- Click Retry or Open in new tab if the page does not load
Main screens
| Screen | What it’s for |
|---|---|
| Settings → Billings (open) | Plan, wallet, and payment |
| Account menu Wallet | Quick view of credits |
Before you start
- Sign in as someone allowed to manage billing for the brand.
- Have payment details ready if you plan to update them.
- Know that seat limits on User often depend on your plan.
Tip: If Add user is blocked for seats, upgrade or adjust the plan here, then return to User settings.
Quick start
- Open Settings → Billings (or go to app.swai.ai/setting/billings).
- Wait for the page to load.
- Complete subscription, wallet, or payment tasks.
- If the page fails, click Retry or Open in new tab.
- Return to the dashboard and confirm seats or credits look right.
If the page doesn’t load
| Situation | What to do |
|---|---|
| Load failure | Click Retry |
| Asked to sign in | Sign in again |
| Asked to select a brand | Select the correct brand |
| Need more space | Use Open in new tab if shown |
How Billings relates to the rest of Settings
| Area | Relationship |
|---|---|
| User | Seat limits come from the plan |
| Account menu | Shows wallet credits at a glance |
| Apps | What you can use may depend on your plan |
Common warnings and troubleshooting
Billings won’t load
Retry, sign in again, confirm brand, try Open in new tab. See Getting Started.
Seats still blocked after upgrade
Refresh Settings → User (or go to app.swai.ai/setting/user). If the counter is unchanged, wait a moment and reload, or contact support with the plan you purchased.
Wallet balance looks wrong
Open Billings for the full details. The account menu is a summary only.
Open in new tab blocked
Allow pop-ups for SWAI in your browser, then try again.
Glossary
| Term | Meaning |
|---|---|
| Billings | Plan, wallet, and payment in Settings |
| Wallet | Your credits (also shown in the account menu) |
| Seat | Team slot limited by your plan |
Need more help?
- Note whether subscription, wallet, or payment failed.
- Include any message on the page and approximate time.
- Contact support with brand and plan expectations.
Related Help: Getting Started, User, Beta Apps.