User

User

Add, edit, and remove team member accounts within your plan’s seat limit.

What is User?

User manages team member accounts for your brand. You create accounts with email and password — there is no invite link or roles picker on this screen. Open it at app.swai.ai/setting/user.

You use it to:

• See how many seats you use vs your plan limit
• Add user, edit profile and password, or delete members
• Search the team list

Main screens

Note: In Settings under Workspace, the page is labeled User. This is your brand’s team list, not only your personal profile.

Before you start

1. Sign in on the correct brand.
2. Know your seat limit before inviting teammates.
3. Collect each member’s email and a phone number that starts with +.

Warning: At the seat limit, Add user is unavailable until you remove a user or upgrade the plan.

Quick start

1. Open Settings → User (or go to app.swai.ai/setting/user).
2. Check {n}/{limit} seats used · {remaining} remaining.
3. Click Add user and fill the form → Add user.
4. Use search, Edit, or Delete as needed.

Seats

Alert when you try to add at the limit:

• Title: Alert
• Message: Seat limit reached ({count}/{limit}). Upgrade your plan to add more users.

User list

Row actions: Edit and Delete.

Add user

1. Click Add user.
2. Modal title Add user.
3. Subtitle when seats are known: Create a new team member ({count}/{limit} seats used).
   Otherwise: Create a new team member account for your brand.
4. Fill the fields → Add user.

Common checks: First name is required, Last name is required, Email is required, Invalid email format, Phone number is required, Phone must start with + and contain numbers, Password is required, Password must be at least 8 characters.

Edit user

1. Open Edit on a row.
2. Modal Edit user — Update this team member's profile and credentials.
3. Update fields → Save changes.
4. Password can stay blank to keep the current password (Leave blank to keep current password / Leave empty to keep the current password.)

Delete user

1. Open Delete on a row.
2. Modal Delete user: Are you sure you want to remove this team member? This action cannot be undone.
3. Confirm Delete user or Cancel.

Common warnings and troubleshooting

Can’t add a user

• Seat limit reached — upgrade or remove an unused user
• Phone must start with +
• Password must be at least 8 characters
• Email must be valid

Photo upload fails

Use PNG/JPG under 5MB. Wait until Uploading... finishes.

Teammate can’t sign in

Confirm they use the email and password you set. Reset via Edit user with a new password if needed.

Glossary

Need more help?

1. Note the seat counter (n/limit) and any message you saw.
2. Confirm the brand is correct.
3. Contact support if a delete or edit fails after a valid form.

Related Help: Getting Started, Brand, Notifications, Billings.