Connect and manage WhatsApp Business for your brand from Settings.
What is WhatsApp (Settings)?
Settings → WhatsApp is where you connect WhatsApp Business for messaging with your brand. Open it at app.swai.ai/setting/whatsapp.
You use it to:
- Connect and manage WhatsApp Business
- Recover with Retry if the page does not load
- Keep messaging setup next to Phone System and Email System under Communications
Main screens
| Screen | What it’s for |
|---|---|
| Settings → WhatsApp (open) | WhatsApp Business connection |
Before you start
- Have WhatsApp Business access ready for the brand.
- Sign in on the correct brand.
- Expect to complete the WhatsApp connection steps on this page.
Tip: After connecting, contact activity may show in Contacts and may trigger Contacts or Message responded alerts depending on Notifications.
Quick start
- Open Settings → WhatsApp (or go to app.swai.ai/setting/whatsapp).
- Wait for the page to load.
- Complete the connect or manage steps shown.
- If load fails, click Retry. Use Integrations to go back when that option appears.
- Confirm messaging works with a test conversation when available.
Tip: To register WhatsApp on the same number as a SWAI phone line (verify by voice call via Call Forwarding), see Connecting WhatsApp to a SWAI Phone Number.
If the page doesn’t load
| Situation | What to do |
|---|---|
| Load failure | Click Retry |
| Asked to sign in | Sign in again |
| Asked to select a brand | Select the correct brand |
How WhatsApp fits with other Settings
| Page | Relationship |
|---|---|
| Phone System | Voice and phone compliance |
| Connecting WhatsApp to a SWAI Phone Number | Verify WhatsApp on a SWAI number via Call Forwarding |
| Email System | Email setup |
| Integration | Ads, social, and calendar platforms |
| Brand | Optional WhatsApp Business social profile for AI context (not the same as connecting messaging) |
Common warnings and troubleshooting
Page won’t load
Retry, sign in again if asked, and confirm the brand. See Getting Started.
Connected in Brand socials but messaging still off
Brand → Social profiles only stores a profile link for AI and reference. Messaging requires finishing the WhatsApp connection on this page.
Contacts or replies without expected alerts
Check Contacts and Message responded under Notifications. Some creates may be in-app only.
Glossary
| Term | Meaning |
|---|---|
| WhatsApp (Settings) | Connect WhatsApp Business for your brand |
| Retry | Reload the page after a failure |
Need more help?
- Note any error message on the page.
- Confirm brand and whether connection finished.
- Contact support with brand and approximate time of the failure.
Related Help: Getting Started, Phone System, Connecting WhatsApp to a SWAI Phone Number, CRM, Notifications, Conversational Agents.